1. TOS

The present general conditions of sale aim at defining the rights and obligations of MAISON MARTIN MOREL and the Customer of products presented by MAISON MARTIN MOREL on its site (hereinafter "the Site"). They apply exclusively between SAS Maison F, 26 place Denfert Rochereau, Siren: 794022921 (hereinafter "MAISON MARTIN MOREL") and any consumer who is a natural person visiting or making a purchase via said Site (hereinafter " the customer ").

On the Site, MAISON MARTIN MOREL allows the Customer to order online products of the MAISON MARTIN MOREL brand (hereinafter "the (or the) Product (s)") according to these terms and conditions.

Any order made with MAISON MARTIN MOREL therefore entails the unconditional acceptance by the Customer of these conditions. The present general conditions can be modified at any time and without notice by MAISON MARTIN MOREL the applicable conditions being those in force on the date of the order by the Customer.

These general conditions of sale are permanently accessible at the following address



2.1. The Products offered for sale are presented on the site of MAISON MARTIN MOREL and accompanied by a description.

2.2. The products offered by MAISON MARTIN MOREL comply with the standards applicable in France.

The elements such as photographs, texts, graphics as well as all information and features illustrating and / or accompanying the Products are not contractual, which the Customer acknowledges.


3.1. The Customer declares to be at least 18 years old and to have the legal capacity or to hold a parental authorization allowing him to place an order on the Site.

3.2. The Customer undertakes to communicate to MAISON MARTIN MOREL the real and necessary information needed to carry out the service that is the subject of these conditions as requested online and according to his situation, including his surname, first name, address, phone and e-mail valid.

The Customer is responsible for consequences arising from information transmitted false or inaccurate or whose recovery is illegal.

3.3. Once the order has been placed, MAISON MARTIN MOREL sends the Customer an e-mail confirming it. He informs him of the sending of the Products.

3.4. The Customer may change his data under the heading "my account".


4.1. All orders will be validated only after acceptance of the payment.

4.2. MAISON MARTIN MOREL reserves the right to cancel or refuse an order in case of dispute with the Customer on a previous order.

4.3. MAISON MARTIN MOREL can accept orders within the limits of available stocks. He informs the Customer of the availability of the Products sold on the Site at the time of confirmation of the order.

If, despite the vigilance of MAISON MARTIN MOREL the products are unavailable, MAISON MARTIN MOREL will inform the Customer by e-mail as soon as possible. The Customer may then cancel the order and be reimbursed, if necessary, the sums already paid.

The permanent or temporary unavailability can not in any way engage the responsibility of MAISON MARTIN MOREL any more than it can not open any right to compensation or damages and interests in favor of the Customer.


5.1. The prices displayed on the Site are indicated in euros all French taxes included (French VAT and other possibly applicable taxes), shipping costs not included, participation in order processing fees and packaging costs.

Shipping costs, participation in order processing fees and packaging costs will be indicated in the Customer's basket, before final confirmation of the order.

Prices can be modified at any time, without notice and especially in case of change of tax or economic data. Items will be billed based on the rates in effect at the time of registration of the order.


6.1. MAISON MARTIN MOREL delivers its products in France and in all countries of the European Union and can on request deliver in any country.

The products are shipped with the delivery note, to the delivery address indicated by the Customer when ordering. Delivery can not be made to hotels or post office boxes. Delivery times indicated on the site are indicative times, corresponding to the average time of processing and delivery. In order to meet these deadlines, the Customer must ensure that he has provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access code , names and / or intercom numbers, etc.).

MAISON MARTIN MOREL undertakes to inform the Customer of the progress of the processing of his order.

In case of damaged parcels (already opened, missing products ...), the Customer agrees to notify the carrier and MAISON MARTIN MOREL by all means, all reserves within 3 days of receipt of the product.

MAISON MARTIN MOREL can not be held responsible for the consequences due to a delay of routing not being of his fact.


The full payment must be made when ordering. At no time the sums paid can not be considered as a deposit or installments. The Customer pays his order by credit card (Paypal, Visa, Eurocard / Mastercard) in accordance with the provisions of this article.

For any transaction, the Customer will indicate the number on the front of his card, the expiry date of his card and the cryptogram on the back of his card (last three digits).

The communication by the Customer of his credit card number is authorization for MAISON MARTIN MOREL debit his account to the extent of the amount of his order.

No sending against payment will be accepted, whatever the reason.

MAISON MARTIN MOREL retains ownership of the item until full payment of the price by the Customer. Purchases are made securely. The payment solutions adopted by MAISON MARTIN MOREL are 100% secure. For payments by credit card (credit card, blue card visa and e-credit card), all the information that the Customers communicate to MAISON MARTIN MOREL are strictly protected and guarantee the compliance and security of each transaction.



Within fifteen (15) days from receipt of the order, the Customer may ask MAISON MARTIN MOREL to exchange the Product (s).

To do this, the Customer must first make an exchange request by e-mail.

The shipping costs for the return of items are the responsibility of MAISON MARTIN MOREL.

The exchange is at the Customer's risk. The Product must be returned within one week in its original packaging, in its original condition, new, unworn, unwashed, with the return receipt, to the following address:

S.A.S House F

26 Place Denfert Rochereau,



If the item is not returned by the Customer within one week after receipt of the postage label, the return is considered void and the Customer must retain the product.

The returned Product will be exchanged within a maximum period of fifteen (15) days from its receipt by MAISON MARTIN MOREL by a credit of the amount to be refunded on the Customer's bank account.

In the absence of respect by the Customer of these conditions, including the conditions of return or exchange, MAISON MARTIN MOREL can not proceed to the exchange of the Products concerned.


MAISON MARTIN MOREL has, for all stages of access to the site, the process of ordering the shipment of the parcel or subsequent services, an obligation of means. MAISON MARTIN MOREL's liability can not be held liable for any inconvenience or damage arising from the use of the Internet, including a break in service, external intrusion or the presence of computer viruses, or any event qualified as force majeure. in accordance with the law and case law.


Under no circumstances is the Customer allowed to download or modify all or part of the Site and in particular its content (products listed, descriptions, images, videos ...).

This Site or any part of this Site must not be reproduced, copied, sold or exploited for commercial reasons without the express written authorization of MAISON MARTIN MOREL.

In general, all copyrights, trademarks and other distinctive signs and rights of ownership or intellectual property appearing on the Site, will remain the full property of MAISON MARTIN MOREL.

The Customer is therefore bound to respect the intellectual property rights and may not use the brands appearing on the Site and the Products where applicable, or file trademark that would prejudice the owner of the rights, unless otherwise provided by contract.

The same is true for any other intellectual property right.


MAISON MARTIN MOREL undertakes to use the confidential information of the Clients only in the context of the exploitation of its Site.

For the smooth running of the order, the personal data collected will be subject to computer processing, the Customer acknowledges having knowledge.

As such, the information concerning it can be communicated to MAISON MARTIN MOREL technical service providers.

As such, the information concerning it can be communicated to MAISON MARTIN MOREL technical service providers.

In addition, MAISON MARTIN MOREL may apply technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by plotting the number of visitors on certain pages.

In accordance with the law of January 6, 1978 amended by the law of August 6, 2004, the Customer has a right to access and rectify personal data concerning him contained in the files of MAISON MARTIN MOREL Any request must be made by e -mail to: or by mail to the following address: SAS House F, 26 Place Denfert Rochereau, 75014, FRANCE.

This data processing was the subject of a declaration near the National Commission of the Computing and Freedoms (CNIL) n ° 1726925v0 of the 10/12/2013


In case of occurrence of an event of force majeure, the party concerned must inform the other within fifteen (15) days from the occurrence of this event, by registered letter with acknowledgment of receipt.

Expressly, are regarded as case of force majeure or fortuitous case, besides those usually retained by the jurisprudence of the French courts and tribunals, total or partial strikes, lock-out, riot, boycotts or other actions with industrial character or disputes business, civil unrest, insurrection, war, bad weather, epidemic, blockage of means of transport or supply for any reason, earthquake, fire, storm, flood, water damage, governmental or legal restrictions, legal changes or regulatory forms of commercialization, computer failure, blockage of telecommunications, including wired or wireless telecommunications networks, and any other case beyond the control of the parties preventing the normal execution of the contractual relationship.

All obligations of the parties will be suspended for the duration of the event of force majeure, without compensation.

If the event of force majeure continues for more than three (3) months, the contract concerned may be terminated automatically without compensation for either party.


13.1. Partial validity of a clause

If any provision of these conditions is declared void or not enforceable by a court of competent jurisdiction, it will be declared unwritten and will not invalidate other stipulations.

13.2. Update

The present general conditions can be modified at any time and without notice by MAISON MARTIN MOREL the applicable conditions being those in force on the date of the order by the Customer.

These general conditions of sale are permanently accessible at the following address:

13.3. Applicable law - Competent court

These general terms and conditions are subject to French law as regards the substantive rules as well as the rules of form. Any dispute must be the subject of an attempt prior to amicable settlement.

In the absence of amicable settlement, jurisdiction is attributed to the competent French courts, notwithstanding the plurality of defendants or the warranty claim.

13.4. : Reproduction of the applicable texts (order 2005-136 of February 17, 2005, Consumer Code, Civil Code)

Art. L. 211-4. of the Consumer Code

The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility.

Art. L. 211-5. of the Consumer Code

- To be in conformity with the contract, the property must:

1 ° Be fit for the usual expected use of a similar good and, where appropriate:

- correspond to the description given by the seller and possess the qualities that he has presented to the Customer in the form of a sample or a model;

- present the qualities that a Customer may legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;

2 ° Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the Customer, made known to the seller and that the latter has accepted.

Art. L. 211-12. of the Consumer Code

The action resulting from the lack of conformity is prescribed by two years from the delivery of the goods.

Art. 1641 of the Civil Code

The seller is bound by the guarantee for reasons of hidden defects of the thing sold that render it unsuitable for the use for which it is intended, or which reduce such use so much, that the Customer would not have acquired it, or would have given a lower price, if he had known them.

Art. 1648 paragraph 1 of the Civil Code

The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.

You can contact MAISON MARTIN MOREL by email at